Privacy Policy

WHO WE ARE

Our website address is: https://pandosyandco.com/

This site is owned and operated by Pandosy & Co.

Pandosy & Co. respects your privacy. This policy explains how we collect, use, and safeguard information when you visit our website or participate in our optional SMS program.

Please visit our Terms of Service for more information on using this site and its services.

Email & SMS

  • Email: Your email address will only be used to respond to your inquiry or to send updates you specifically request. You may unsubscribe at any time by clicking "unsubscribe" in the email header or footer.
  • SMS: You may opt in to receive text messages related to order updates, shipping notifications, or service updates. To stop receiving texts, reply STOP. To rejoin, sign up again through our website or contact us directly.

Information We Collect

  • Contact Details: Name, email address, phone number, and message content you provide through forms or SMS sign-ups.
  • Order & Account Details: Shipping and billing address, order history, and payment confirmation details processed through our store.
  • Non-Identifying Data: Browser type, pages visited, and similar analytics information.

How We Use Information

  • To respond to inquiries and provide requested services.
  • To process, fulfill, and provide updates on your orders.
  • To send optional SMS updates if you opt in.
  • To improve our website and customer experience.

SMS & Mobile Data Protection

  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
  • Information sharing to subcontractors in support services (for example, customer service) is permitted.

We only disclose personal information in limited situations necessary to operate our services and comply with the law:

  • Service Providers – We may disclose information to trusted service providers who help us operate the website, process orders, deliver customer service, or perform technical maintenance. These providers are bound by confidentiality obligations and may only use the information to perform their duties for us.
  • Business Continuity – If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction to maintain uninterrupted service.
  • Legal Requirements – We may disclose information if required to do so by law or in response to valid legal processes.
  • With Your Consent – We may disclose information for any other purpose that you specifically authorize.

Mobile Data Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted.

All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be disclosed to any other parties, except for necessary aggregators and providers of the text-message services.

Data Security

We maintain reasonable safeguards to protect your information from unauthorized access, disclosure, or misuse.

How Long We Retain Your Data

We retain your personal information for as long as necessary to fulfill orders, provide requested services, and meet our administrative, legal, tax, or security obligations.

What Rights You Have Over Your Data

If you have an account with us, or have submitted personal information through our site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.